Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of babymome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I bought these for my teething granddaughter. I put frozen fruit in them for her. These are much better than the ones with the net nipple. Much less messy. Comes apart very easily to clean. Very easy for little hands to hold. Would definitely recommend it.
E***a –
The quality was very much liked, the nipple itself is silicone, soft to the touch. Does not smell
L***l –
6 month old baby loves it!! It’s the only thing that seems to help his teething pains.
T*** –
So we bought a pack of these feeders because my son is 6 months old and we had tried introducing foods with a spoon and putting it in a bowl, and he would just spit it out. He immediately was able to hold these on his own and figure out how to put it in his mouth. He has really enjoyed eating sweet potatoes and apple sauce and he can suck it out at a pretty efficient rate. I also posted a pic of him using the handle for teething, which he seems to really like that shape. I also think the food attachment helps with teething too. These are great for developing fine motor skills of the hands and mouth! Easy to wash as well. My friend got a different set for her baby that were cloth and she was unable to wash them.
P***z –
These are GREAT when you need to keep the baby occupied while you do something else. You can take it apart to clean it, and you can even turn the silicone pouch inside out, if something gets stuck in one of the holes. Tip: use soft fruits like peaches, plums, bananas, grapes, and strawberries. Cut the fruits up into small pieces, and pack it as full as you possible and freeze, otherwise everything will shift to the back when your baby takes a bite. You can also put things like breast milk or puddings… be creative! The silicone cover is super soft and comes in different sizes for baby’s mouth. It really soothes baby’s gums. She really loves it!
A***n –
My son absolutely loves it. The second I gave it to him with some puree pears he wouldn’t let it go. I cleaned them in boiling water for 5 minutes before use and let air dry.
it saved our lives for teething.
I***a –
Quality for 5 out of 5. size medium. Delivered to Omsk in 3 weeks. Thank you store.
N***a –
Everything is super! Thank you so much.