Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of babymome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***a
OMG, these knee pads are a lifesaver! My 8 month old started crawling and we have wood floors in our living room, his little knees would always get really cold and dirty because he started crawling really fast. I bought these knee pads and they are so great! They cover a majority of his legs so it keeps them from getting banged up or black LOL I love that they stay put and don’t roll up, they also have a rubbery patch so he doesn’t slide around the floor
A***u
Easy to put on baby. She can crawl without hurting her knees.
Y***y
Really liked the product a d stayed on better than expected. My baby was getting bruises on her knees as she did more of a scoot thing on her knees, this product really helped and didn’t see any new bruises after using
R***r
Super cute and fit her well. I’m so happy these will help with the slippery tile floors!
K***a
So cute watching my little one protect her little knees all while learning how her legs work!
O***a
Is so very comfortable for my 9 months baby girl
O***a
Great quality.. I found out this product for my little daughter.. she starts to learn how to crawl.. I put that on her knees to protect her knees.. they work perfectly
S***v
It’s hard for my baby to pull the socks off. When he’s crawling they protect his knees and ankles
Customer
I got these for my daughter when she started crawling and the socks are perfect for her now that she walks around the house so she doesn’t slip and fall. Definitely recommend!
S***a
Slipper socks are great for use in the house on hardwood, not thick and stretch to fit
*.
I loved these items they are cute and comes in handy especially the knee pads
S***a
Knee pads are cool. The child does not creep yet, but fit in size, I think in a month will be spinning in them on Hurray. Got there fast enough.
I***r
belli
G***g
Fast shipping
Y***v
Thank you store. The product corresponds to the description. Recommend.
M***m
Good item!
N***A
Very useful to protect the knees
1***r
Very good, we liked
V***e
like the product it is as per describe its woolen material and rubber smiles stick with it for non slip protection like it store recommened
Customer
Bellini as pictured. Thank you
I***v
Delivery 2 months, the quality is excellent